WHITE PAPER: BRIDGE4PS IN PSAPS BRIDGING PUBLIC SAFETY COMMUNICATIONS
OVERVIEW
911 availability outages can have significant consequences
on public safety, making it crucial to address them as quickly
and efficiently as possible. Traditionally, Public Safety
Answering Points (PSAPs) would report and monitor
remediation of an outage by repeatedly calling the telecom
provider for status and time to repair, often consuming state
communications and emergency management resources to
escalate the issue in an attempt to increase the priority and
speed the time to repair.
However, with the emergence of Bridge4PS, PSAPs, state
officials, and telecom partners can all collaborate in real-time
on a single platform, providing transparency and improved
information availability to all the parties involved. This white
paper will explore how a state network using Bridge4PS can
significantly improve the response to 911 availability
outages.
SUMMARY
Bridge4PS state chatrooms can
significantly improve the
response to 911 availability
outages by allowing PSAPs,
state officials, and telecom
partners to collaborate in realtime on a single platform.
By having all parties involved
in the outage share
information and collaborate,
downtime can be reduced and
the impact on public safety
minimized.
Bridge4PS provides a secure
and reliable platform for
emergency services personnel
to communicate in real-time
across teams, departments,
agencies, and jurisdictions,
making it an invaluable tool
for improving public safety.
BACKGROUND
Bridge4PS is a secure mobile and desktop communications and data sharing app designed
specifically for first responders to communicate in real-time across teams, departments, agencies,
and jurisdictions. Bridge4PS offers free and secure cloud-based capabilities to bridge a variety of
public safety communications.
Bridge4PS provides messaging and collaboration features tailored to the unique requirements of first
responders, including PSAPs. Due to the nature of the user base, Bridge4PS maintains the highest
level of security possible. The system is hosted in a secure AWS GovCloud environment and
architected to NIST 800-53 standards to meet FedRAMP Moderate Baseline compliance.
REDUCED DOWNTIME & IMPACT TO PUBLIC SAFETY
REAL-TIME INFORMATION SHARING
STREAMLINED COLLABORATION ACROSS ORGANIZATIONS
TRANSPARENCY & IMPROVED INFORMATION AVAILABILITY
CASE STUDY
Imagine an outage that occurs in Texas affecting several
PSAPs. In the past, each PSAP would contact the telecom
provider separately, resulting in a lack of coordination and
inconsistent information. However, with a Bridge4PS state
PSAP chatroom, PSAP operators, state officials, and telecom
partners can collaborate in real-time on a single platform,
providing transparency and improved information
availability to all the parties involved.
The PSAPs affected by the outage can utilize the state PSAP
channel or create a Bridge4PS channel dedicated to the
incident and invite other PSAPs and telecom providers to
join. All the parties involved can share information about the
outage including the status of remediation efforts,
estimated time to repair, and any other relevant
information. The state emergency management and
communications resources can monitor the outage and
provide assistance as needed without having to escalate the
issue repeatedly.
By having all parties collaborate in real-time on Bridge4PS,
the response to the outage can be significantly improved,
reducing downtime and minimizing the impact on public
safety. The platform also enables efficient communication
and transparency, reducing the need for PSAPs to rely on the state resources to escalate issues.